Return Policy
Return Policy
At Mia Grace Charleston, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.
Conditions for Returns
-
Returns may only be requested after the item has been delivered.
-
All return shipping costs are the responsibility of the customer, including international shipping fees, customs duties, and taxes.
-
Items must be unused, unwashed, undamaged, and returned in their original condition, with all original labels, tags, and packaging intact.
-
Trying on items for fit is permitted; however, items that show signs of wear will not be accepted.
-
Orders placed with the intent to purchase multiple sizes or variations and return part of the order are not eligible for return.
Return Process
-
Contact us at info@miagracecharleston.com within 30 days of receiving your order to request a return.
-
Once your return request is approved, you will receive the return address of our supplier, which may be located outside the United States (including China).
-
Ship the item back at your own expense. All shipping costs, customs fees, and duties are the responsibility of the customer.
-
We strongly recommend using a shipping method with tracking (Track & Trace), as we are not responsible for lost return shipments.
Refunds
Once the returned item has been received at the designated return address and inspected, and provided it meets all return conditions, the purchase amount will be refunded to the original payment method.
Please allow up to 30 days after approval for the refund to be processed, depending on your payment provider.
Liability
-
We are not responsible for return packages that are lost in transit if tracking shows the item was delivered to the address provided.
-
Customers are responsible for ensuring that the shipping address provided at checkout is correct.
-
Any address errors must be reported within 24 hours of placing the order.
Contact
If you have any questions regarding returns or refunds, please contact us at:
Email: info@miagracecharleston.com